Mattress Information

Why do I need a new mattress?

A new mattress is needed because when you sleep on an old mattress you miss out on the good sleep and support your mind and body needs to wake refreshed in the morning.

Which mattress brand is best?

When you buy from Mattress Firm you get to choose from the best mattress brands. You can compare the top industry brands side by side before you decide. Rest easy knowing you got the perfect mattress for you at the guaranteed lowest price.

Should I buy a new box spring /foundation?

Unless you have an adjustable or platform base, this is highly recommended. A properly supported mattress will give you additional years of use and comfort. The mattress and box spring/foundation work together, acting as a unified shock absorber. Manufacturer warranties suggest a matching mattress and box spring/foundation or adjustable base. If the manufacturer deems your support of the mattress not adequate, your warranty may be voided.  Also, for your safety it is imperative to have the matching mattress and box spring/foundation to be FR compliant (flammability).

Is a firm mattress more supportive?

Firm is not always the best. The best mattress will be the one that feels the most comfortable and supportive to your unique needs. A firm mattress does not provide more support than any other mattress feel. 

What is a no-flip mattress?

Most mattresses are now “no-flip” which means it will continue to give you comfort and support without having to flip it or rotate it. Having comfort layers on both sides can actually cause the materials to break down faster.

How long should my mattress last?

Every mattress is different. If you toss at night or wake up with pain it is time to get a new mattress regardless of its age. We recommend checking the law tag and replace at least every eight years.Provide the answer to the question here.

What sizes do you carry?

Twin 39″ x 75″

Full 54″ x 75″

Queen 60″ x 80″

King 76″ x 80″

Custom sizes including Twin XL (39″ x 80″), California King (72″ x 84″) and split queen box springs are not available online, but can be purchased in a local Mattress Firm store.

How can I clean my mattress?

Never use a cleaning product because it can breakdown your comfort layers. The best and easiest way is by placing a waterproof mattress protector on your new mattress. A mattress protector can not only protect your mattress, but can help with temperature regulation also. Our mattress protectors are allergen resistant, and waterproof yet still breathable.

What payment methods do you accept?

We accept VISA, MasterCard, American Express and Discover. We also accept cash and check, with proper identification.  If you would like to purchase using one of our special financing options, please visit a local Mattress Firm store or visit our financing page to apply online. 

Order Information

How should I prepare for delivery?

> Remove all items so there is a clear path for delivery

> Review your sales ticket to ensure the address and phone number are correct. 

> Remove all bedding from your old mattress.

> Clear a pathway to the bedroom for your delivery team.

> Prepare to be home for the entire 3 hour delivery window.

> Use our webchat to ask any questions you may have.

> Get ready to SLEEP HAPPY!  :)

When will my order ship?

Our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday — or over the weekend — will ship on the next business day.

Where do you ship to?

We do ship internationally, however, due to the size of some products, there may be shipping restrictions on these items. If you have a special order you’d like to place with us just contact our team and we can try our best to ship the item to your desired location!

I have a question about my order, what should I do?

Please contact us by visiting our contact page. will gladly be able to assist you with any questions relating to Orders, Order Modifications, Shipping, Returns, & Cancellations.

What should I do with my old bed?

Disposing of an old mattress set can be difficult. That’s why our Red Carpet Delivery Service includes the removal of your old mattress set. When setting up your delivery appointment, just let your sleep expert know that you would like to have your old set removed.

What is your price guarantee?

Our low price guarantee is simple – we guarantee the lowest price, or it’s free.

If you find the same or comparable mattress set for less than our displayed or advertised price, simply bring in the advertisement or invoice, and we will beat your price by 10% – or it’s FREE.

What is your exchange /return policy?

Our 365 Day Happiness Guarantee means you’ve got one full year to decide whether you love your mattress, or you can exchange it. There are zero restocking fees, and we offer this once per mattress purchase. Your paid price acts as a one-time exchange credit on an equal or greater value mattress. A $79 delivery fee will apply. 

What is your delivery policy?

We offer same-day and next-day delivery, 7 days a week, on a schedule that’s convenient for your busy life. Our 3 hour delivery window is guaranteed, and we will roll out the red carpet and wear our blue booties to ensure you get the cleanest service possible. Our team will provide in-home setup of your new mattress, and free removal of your old mattress set.

We guarantee your new mattress will be delivered within a designated 3-hour delivery window, in certain zip codes, or your delivery is FREE. 

Giveaway Rules and Regulations

Labor Day 2023 TV Raffle


1. ELIGIBILITY: The Labor Day 2023 TV Raffle (the "Giveaway") is open to legal residents of Las Cruces, NM and El Paso, TX, who are 18 years of age or older at the time of entry. Employees, officers, directors, and immediate family members of Mattress Firm (the "Sponsor"), and its affiliates, subsidiaries, advertising, and promotion agencies, and any other individuals/entities involved in the development, production, implementation, administration, or fulfillment of the Giveaway, are not eligible to participate.

2. GIVEAWAY PERIOD: The Giveaway begins on 8/15/2023 at 9:00 am Central and ends on 9/4/2023 at 11:59 pm Central (the "Giveaway Period").

3. HOW TO ENTER: To enter the Giveaway, eligible participants must purchase a mattress in-store at any of our 14 El Paso and Las Cruces retail locations under the D&A Mattress Franchise during the Giveaway Period. Participants will receive one (1) entry for each qualifying mattress purchase. Only one entry per mattress purchase is allowed.

4. PRIZE: One (1) Television of either 65" or 70" will be awarded to the randomly selected winner. The total approximate retail value of the prize is $700.

5. WINNER SELECTION: The winner will be selected in a random drawing from all eligible entries received during the Giveaway Period. The drawing will take place on 9/29 at 12:00 pm Central or before. Odds of winning depend on the number of eligible entries received.

6. WINNER NOTIFICATION: The potential winner will be notified by email, direct message, or phone call within 5 days following the drawing. The potential winner must respond within 3 days of being notified or an alternate winner will be selected.

7. PRIZE ACCEPTANCE: The winner may be required to sign and return an Affidavit of Eligibility and Liability/Publicity Release within 10 days of notification. Failure to comply may result in disqualification and selection of an alternate winner.

8. PUBLICITY RELEASE: By accepting the prize, the winner grants D&A Mattress dba Mattress Firm the right to use their name, likeness, and/or prize information for promotional purposes in any media, without further payment or consideration.

9. GENERAL CONDITIONS: D&A Mattress dba Mattress Firm reserves the right to cancel, modify, or suspend the Giveaway in whole or in part, in its sole discretion, in the event of fraud, technical or other difficulties or if the integrity of the Giveaway is compromised, without liability to the entrant. D&A Mattress dba Mattress Firm reserves the right to disqualify any entrant found to be tampering with the entry process or the operation of the Giveaway, or violating these Official Rules.

10. PRIVACY: Personal information collected from entrants will be used solely for the purpose of administering the Giveaway and will be subject to D&A Mattress dba Mattress Firm's Privacy Policy.

11. GOVERNING LAW: The Giveaway is governed by and shall be construed in accordance with the laws of Texas and Las Cruces, without regard to its conflicts of laws principles.

12. SPONSOR: D&A Mattress dba Mattress Firm, 7840 Picacho Hills Ct, El Paso, TX 79912, hello@mattressfirmep.com, (915) 585-7681.

By participating in the Giveaway, entrants agree to be bound by these Official Rules. For a copy of the Official Rules, send a self-addressed stamped envelope to 7840 Picacho Hills Ct, El Paso, TX 79912 within 10 days after the end of the Giveaway Period.